Customer Relationship Management Internship

Customer lifecycle, CRM systems and retention.

3 Months (12 Weeks)Completion certificate

Program overview

A 12-week, practice-focused customer relationship management internship. You learn the fundamentals, complete weekly practical assignments and finish with a domain-specific project that you can add to your portfolio.

What you will learn

Core concepts of customer relationship management
Hands-on Customer lifecycle
Hands-on CRM workflows
Hands-on Support processes
Professional documentation and presentation

Tools & technologies

HubSpot / Zoho CRM
Excel

Skills you will develop

Customer lifecycle
CRM workflows
Support processes
Retention

Practical assignments

Weekly Customer lifecycle exercise
Weekly CRM workflows exercise
Weekly Support processes exercise
Case-study write-up

Weekly learning roadmap

Introduction to customer relationship management
Core concepts and fundamentals
Orientation to HubSpot / Zoho CRM, Excel
Guided learning modules
Initial practical assignments

Project expectations

Plan, build and document a complete customer relationship management project applying the skills from all three phases, then present it for evaluation.

Eligibility

BBA
MBA
B.Com
Any graduate

Career opportunities

Business Development Executive
HR Associate
Operations Executive
Management Trainee